Your Privacy Matters
at 64baje

1 Information We Collect

64baje collects personal information about you when you register an account, use the platform, contact support, or interact with any feature of our service. The categories of personal data we collect are as follows:

1.1 Registration and Identity Data

When you create a 64baje account, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is required to open your account and to conduct mandatory Know Your Customer (KYC) identity verification as required by applicable regulations.

1.2 Identity Verification Documents

As part of KYC compliance, we may collect and store copies of government-issued identity documents, including your National Identity Card (NID), passport, driving licence, or any other official document we request to verify your age and identity. We may also request proof of address in the form of a utility bill, bank statement, or similar document.

1.3 Financial and Payment Data

We collect information about your deposits and withdrawals on 64baje, including transaction amounts, timestamps, and the payment method references associated with each transaction (for example, your bKash, Nagad, Rocket, or bank account identifier). We do not store full payment card numbers or mobile banking PINs. Payment processing is handled by certified third-party payment providers operating under their own security standards.

1.4 Gameplay and Activity Data

We record your betting history, game session data, wagering amounts, game outcomes, bonus usage, and platform interaction logs. This data is used to manage your account, resolve disputes, detect fraudulent activity, and fulfil responsible gaming obligations including monitoring for signs of problem gambling behaviour.

1.5 Technical and Device Data

When you access 64baje, our systems automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration, and pages visited. This data helps us maintain platform performance, detect unusual access patterns, and improve the user experience for players in Bangladesh and beyond.

1.6 Communications Data

When you contact 64baje support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, attachments, and timestamps. This allows us to track the resolution of your queries and maintain service quality.

2 How We Use Your Data

64baje uses the personal data we collect for the following purposes, each of which has a corresponding lawful basis for processing:

• Account Management: To create, maintain, and administer your 64baje player account, including processing deposits, withdrawals, and bonus claims.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and to confirm your identity in compliance with anti-money laundering (AML) obligations.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to maintain accurate financial records of all account activity.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security threats to the platform and its users.
• Responsible Gaming: To monitor betting patterns for indicators of problem gambling behaviour and to apply responsible gaming tools such as deposit limits, time-outs, and self-exclusion where appropriate or requested.
• Platform Improvement: To analyse aggregated usage data and improve the performance, reliability, and user experience of the 64baje platform.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance related to your account or betting activity.
• Legal Compliance: To fulfil our obligations under applicable Bangladeshi law and any other regulations that govern our operations, including retention of records for the statutory periods required.
• Service Communications: To send you transactional notifications related to your account, such as deposit confirmations, withdrawal status updates, security alerts, and changes to these policies. We do not send unsolicited marketing communications without your explicit consent.

64baje does not use your personal data to build advertising profiles, and we do not share your data with third-party advertisers or data brokers for marketing purposes.

3 Cookies and Tracking Technologies

64baje uses cookies and similar tracking technologies on our platform to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by the platform when you visit. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference, and ensure secure page transitions. These cookies cannot be disabled without preventing you from using core platform features.
• Analytical Cookies: We use analytical cookies to understand how players navigate 64baje — which pages are visited most frequently, where users exit the site, and how long sessions last. This data is collected in aggregated, anonymised form and is used solely to improve the platform. We do not use these cookies to identify individual users.
• Functional Cookies: These cookies remember your preferences — such as your preferred game view or notification settings — to provide a more personalised experience on return visits.
• Security Cookies: We deploy session-integrity cookies to detect and prevent cross-site request forgery (CSRF) attacks and to validate that requests to our servers originate from legitimate user sessions.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. 64baje does not use third-party advertising cookies or cross-site tracking cookies that build a profile of your browsing behaviour outside of our platform.

4 Data Sharing and Third Parties

64baje does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment Processors: We share transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners — to process your deposits and withdrawals. These providers are contractually obligated to process your data securely and only for payment purposes.
• KYC and Identity Verification Providers: We use certified third-party KYC service providers to verify the identity documents you submit. These providers process your data in accordance with their own privacy policies and applicable data protection standards.
• Game Studios and Content Providers: Game content on 64baje is provided under licence from studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. These studios may receive anonymised session data (such as bet amounts and game outcomes) to facilitate game delivery and audit purposes. No personally identifiable information is shared with game studios beyond what is strictly required for game operation.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable Bangladeshi law or by a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of 64baje's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

5 Data Retention and Storage

64baje retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal obligations and operational requirements. The following retention periods apply:

• Active Account Data: All personal data associated with your account is retained for the full duration that your account remains open on the 64baje platform.
• Post-Closure Retention: Following the closure of your account — whether at your request or due to a breach of our Terms & Conditions — we retain your identity data, KYC documents, and transaction records for a minimum of 5 years from the date of closure. This period is required to comply with anti-money laundering regulations and to resolve any disputes that may arise after account closure.
• Support Communications: Records of customer support interactions are retained for 3 years from the date of the last communication, to facilitate follow-up and quality assurance.
• Analytical and Aggregated Data: Anonymised, aggregated usage data that cannot be linked back to any individual user may be retained indefinitely for platform improvement purposes.

Your data is stored on secure servers. We implement appropriate technical and organisational safeguards to protect stored data against unauthorised access, loss, or destruction. Where data is processed by third-party service providers on our behalf, we require those providers to maintain equivalent security standards through contractual data processing agreements.

6 Your Privacy Rights

As a player on the 64baje platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request:

All privacy rights requests are handled by the 64baje data team. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. We may ask you to verify your identity before processing a rights request to protect against unauthorised access to another person's data.

7 Data Security Measures

Protecting the personal data of our players is a core operational priority at 64baje. We implement a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, disclosure, or destruction of your data. Our security framework includes the following safeguards:

• SSL/TLS Encryption: All data transmitted between your device and the 64baje platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment details, and personal information from interception during transmission.
• Encrypted Data Storage: Sensitive personal data — including identity document images and financial records — is stored in encrypted form on our servers. Encryption keys are managed through a separate key management system with strict access controls.
• Access Controls: Access to personal data within 64baje's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific job functions. All internal access is logged and audited.
• Two-Factor Authentication (2FA): We encourage all players to enable SMS-based 2FA on their 64baje accounts. 2FA is mandatory for all staff accessing internal administration systems.
• Regular Security Audits: We conduct regular internal and third-party security assessments, including vulnerability scanning and penetration testing, to identify and address potential weaknesses in our systems before they can be exploited.
• Incident Response: In the event of a data breach that affects your personal data, 64baje will notify affected players and relevant authorities in accordance with applicable notification obligations, without undue delay.

8 Updates to This Policy

64baje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change — one that significantly affects how we collect or use your personal data — we will notify you by publishing an announcement on the platform or by sending a notice to your registered email address prior to the change taking effect.

Non-material updates, such as typographical corrections, clarifications, or minor structural changes, will take effect immediately upon publication on this page. The "Effective Date" shown at the top of this policy will be updated to reflect the date of the most recent revision.

Your continued use of the 64baje platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the platform and may request account closure by contacting [email protected]. We recommend reviewing this page periodically to stay informed of how 64baje handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 64baje data team at [email protected]. We are available 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) peak hours, and will respond to all privacy-related enquiries promptly.